Refund policy
Returns & Exchanges for ONLINE Orders Only:
Online orders must be returned within 14 days of the postmarked delivery date to be eligible for store credit or exchange.
Credit card refunds are ONLY issued if:
- The return is received within 14 days of the postmarked delivery date, and
- No discount code was applied to the original purchase.
All returned items must be in new, unworn condition with original tags attached.
Returns will not be processed until merchandise has been received and inspected.
Discounted Items:
Orders placed with a discount code are eligible for exchange only — no refunds will be issued.
All sale items are final sale and cannot be returned or exchanged under any circumstance.
Damages:
Any damaged or defective items must be reported within 3 days of receiving your order.
Reports submitted after 3 days may not be accepted.
Shoes:
Shoes must be returned in their original shoe box, and that box must be placed inside an outer protective shipping box.
If the shoe box is damaged during return shipping, the return will be denied, and the shoes will be returned to you at your expense.
Return Shipping:
All return shipping costs are the responsibility of the customer.
Please use an insured and trackable shipping carrier (FedEx, UPS, USPS).
Ella Blū is not responsible for lost or damaged return shipments.
Refund Processing:
Returns are processed within 5 business days of receiving your return.
Once processed, you will be notified via email.
Questions?
📧 Email: shop@ellablu.com
📞 Phone: (828) 324-9792
* This policy is only applicable to orders placed on www.ellablu.com *
Return Address:
Ella Blū
214 Union Square
Hickory, NC 28601