Online orders placed with Ella Blu fall under the same return and exchange policy as our in-store purchases: Customers have 14 days from point of delivery (when you receive and sign for the package) to either exchange an item or return it.
We only allocate credit card returns for online purchases. Returned items should show no sign of wear at all. Returns will not be processed until the item(s) is received back in its original, pre-shipped, condition.
Please contact us to begin your return or exchange process!